Track Your Shipment
Enter the tracking number from your shipping confirmation email.
Can't find your order number?
No worries — our team responds quickly and we'll get you sorted.
support@buynueva.comCommon Questions
Where is my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. Use that number above to track your package. If you haven't received a confirmation email, please check your spam folder or contact our support team.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US. Orders are processed within 1-2 business days. Expedited shipping options are available at checkout.
Can I change my shipping address?
If your order hasn't shipped yet, please contact our support team immediately and we'll do our best to update your address. Once an order has shipped, we cannot modify the delivery address.
My package shows delivered but I haven't received it
Please check with neighbors, building management, or anyone who may have accepted the package on your behalf. If you still can't locate it, contact our support team and we'll help resolve the issue.